Senior Client Manager
Are you an experienced professional with a passion for client relationships and strategy? Are you looking for an opportunity to play a key role in the success of international brands? If so, we want to hear from you! Dentsu is seeking a Senior Client Manager to join our team and contribute to our mission of elevating client satisfaction.
You’ll have the chance to work for the Agency of the Year in the Netherlands. Join our team and make an impact!
As champions for meaningful progress, we help our clients to win, keep and grow their best customers with best-in-class services and solutions in media, CXM, and creative. We all are striving to be a force for good — for our people, for our clients, for the industry and for our society. We keep our people at the centre, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
With more than 66,000 dedicated specialists teaming across 143 markets, our ‘8 ways’ shape and guide the way we do things here, so that, together, we can achieve the ‘never before’ for our clients, for society and for each other. We dream loud. We inspire change. We team without limits. We all lead. We make it real. We climb high. We choose excitement. We are a force for good. We are dentsu.
The Global Addressable Media team is working across London and Amsterdam, delivering digital media services to connect brands with consumers via best-in-class digital ad experiences and drive sustainable growth. We believe in the core principle of Value for All, by leading the transformation of the digital advertising industry so it creates an honest, clear & meaningful value exchange for our people, clients, society, consumers and the media industry. Together with 100 like-minded colleagues we run digital campaigns for advertisers over 50+ markets around the world. We have over 30 different nationalities in our teams and work closely with teams of Google, Meta, Amazon and many others to learn and use the most of those technologies. If you want to lead the transformation of the digital advertising industry with us, this role is just for you!
If you are interest in learning more about our team, have a look at our team video here!
The Senior Client Manager plays a critical role in supporting the Client Director in the successful delivery of the client account. You will manage the team and capabilities to ensure on-time delivery, excellence in execution, and drive collaboration both internally and externally with the client and partners.
As a Senior Client Manager, you will be responsible for managing the client account. You will also be responsible for coordinating with the internal & external teams to analyzing the campaign performances. Furthermore, you should be identifying the clients' requirements and needs. You work on Programmatic and Paid Social strategy and implementation. Owning an exciting client account, confidently carrying out day-to-day responsibilities; ranging from media planning, DSP and tracking setup, analysis, and reporting on these outcomes to managers.
Being comfortable conversing with clients on how Programmatic / Paid Social Advertising can be used to best meet their needs.
Supporting Client Director to deliver innovative and creative solutions to client briefs;
Working collaboratively across dentsu and across network by uses good knowledge of products and services to drive business value for clients and dentsu;
Managing clients’ communications plans including timelines and budget;
Support the team with building solid relationships with our clients and being responsible for delivering a great client service;
Reviewing plans to drive greater margin and value through innovation and better and different ways of working;
Effectively lead and motivate internal team to produce best in class work;
Providing accurate plan details and updates to clients.
You have 4+ years’ experience working in programmatic or paid social activation environment (preferably hands-on);
You have strong people management skills;
You have strong negotiation and relationship management skills;
You have strong financial management skills;
You have excellent consultative selling skills;
You have excellent project management and problem-solving skills;
You have advanced product & solution frameworks & methods experience;
You have excellent communication, collaboration skills and attention to detail;
You have advanced industry expertise;
You have a passion for digital marketing and the desire to grow within this industry.
3 extra days off (yes, at dentsu we take your well-being very seriously) - next to 25 annual holiday days off there are 3 Well-being Days;
2 Social Impact Days - you can volunteer for the cause of your choice;
Extensive learning and development possibilities - wide range of in person and online training courses;
Clear career progression - you can grow towards a Lead position; Needless to say that besides the vertical growth in your role there is plenty of opportunity to grow horizontally as well;
Plenty of room for socializing and other cool things besides work, such as Friday afternoon gatherings, boot camps, boxing lessons, karaoke, a game of pool or table tennis and the well-known dentsu parties;
A hybrid work model, we work 3 days at the office, 2 days at home;
And, of course, a good salary and excellent fringe benefits.
As a global leader in media and digital communications, we understand the power we have to influence the way that people think, feel and act. We are not simply spectators.
When it comes to climate action, there is no room for compromise. We are proud to be one of the first companies in the world to have our net zero target validated under the new SBTi Net-Zero Standard.
We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing.
Healthy world needs healthy media. We are increasing our focus on digital empowerment, well-being and responsible content, including eliminating fake news and hate speech.
Do you want to join our team as our new Strategic Planner? Then we'd love to hear about you!