IT Support Engineer

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IT Support Engineer

At dentsu Benelux we're looking for a IT Support Engineer to join our team.

Full-time · Amsterdam

About the role

Are you passionate about providing IT Support and ensuring a good and stable service? Are you a process person to the core, open to help your colleagues and to make sure we deliver a good services?

In the role of IT Support Engineer, you will solve daily tickets and provide onsite IT support to our 700 end-users at Dentsu. You will work with our three other IT Support teams members in the Netherlands, who are divided among our three locations. We are looking for someone who will be available to work form our Amsterdam and Rotterdam office.

Are you looking for

  •  A job where you get to work with some of the best people in the industry in their specific craft, whether that is software developers, sales profiles, digital strategists, etc?

  •  An exciting workplace with a strong culture of companionship and team spirit?
  •  A strong IT Support team who values top-notch IT assistance to our co-workers?
  •  A diverse, equitable, and inclusive workplace?

What are we looking for?

  •  You have 1+ years of experience in IT Support;

  •  You have experience supporting both Mac- and Windows users (Mac OSX & iOS + Windows 10 and 11);
  •  You are able to communicate in Dutch and English (both orally and in writing);
  •  You are a good communicator;
  •  Image deployment, primarily JSS / Dep for Macs and Microsoft SCCM for PC;
  •  AD maintenance;
  •  Network patching;
  •  Office365; Outlook, Flow, Teams, and the other Office365 products;
  •  Microsoft Service Manager;
  •  ServiceNow – Ticket, Change Management system.

What does dentsu offer?

  •  Opportunities to grow in the media field;

  •  Good development and career opportunities;
  •  Personal responsibility and independence;
  •  Enthusiastic colleagues and a positive work atmosphere;
  •  International work environment where knowledge development and improving each other is paramount;
  •  Working with the best specialists within our field;
  •  The opportunity to work for an agency that works for well-known and leading clients;
  •  Lots of room for fun and other cool things to do besides work, such as Friday afternoon drinks at the bar or on our roof terrace, boot camps, yoga classes, karaoke, a game of FIFA or table tennis, the dentsu parties and well-being days;
  •  And, of course, a good salary and excellent secondary employment conditions. 

What else?

Lots of challenging work, tons of learning opportunities and very informal atmosphere.

In pre-COVID-19 days we had lots of social activities like Friday drinks, parties, boot camps, obstacle runs, daily fancy lunches in the office, gaming room with video games, football, ping-pong, you name it, we had it. Today we live in a different world we are still adjusting to, but we focus a lot on our employees’ well-being and keeping our social engagement as high as possible even in the virtual world.

dentsu is a fantastic place to work with many great benefits on offer!

Not only is it an incredibly fun place to work but as part of a multinational organization there are many opportunities to advance your career within the wider business once you have proven yourself.

Inclusion and Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

Not sure if you meet all of the requirements for this role? Please don’t hesitate to get in touch, as some of the specifications are not pre-requisites.